Metro Auto Body, Inc. – Frequently Asked Questions

You can schedule a complimentary estimate directly online or by calling (718)-335-2300. Our team offers both in-shop appointments and the option to submit a photo estimate for faster review.

Yes! Metro Auto Body works with all major insurance carriers and assists customers with the insurance claims process from start to finish. We help file paperwork, coordinate inspections, and communicate with adjusters on your behalf.

No. You have the right to choose your preferred repair facility. Your insurance company may recommend a shop, but you are free to select Metro Auto Body to ensure quality, certified repairs.

Yes. Our technicians follow OEM repair guidelines and use advanced diagnostics and equipment to return your vehicle to its pre-accident condition. We are certified to handle complex repairs and use computerized paint matching for accurate color blending.

We can install OEM parts whenever possible and preferred. If insurance or other constraints dictate otherwise, we’ll explain the options clearly so you can make the right decision for quality and safety.

Repair time varies based on the extent of damage, parts availability, and insurance approvals. Minor repairs might take only a few days, while comprehensive collision work could take longer. We’ll provide an estimated timeline once your vehicle is fully evaluated.

Absolutely. We use computerized paint matching technology and Spray-Bake finishing methods to ensure a seamless color match and smooth finish that blends perfectly with your existing paint.

While we do not provide rental cars directly, we can help you coordinate with rental companies and assist with logistics during the repair process. Check your insurance policy for rental coverage.

It’s common for hidden damage to be discovered once repairs start. If this happens, we’ll communicate with you and your insurance company to update the estimate and timeline before proceeding.

Yes. Modern vehicles have complex safety systems (airbags, ABS, ADAS). We have the proper diagnostic tools and trained technicians to identify and repair any system faults to ensure your vehicle is safe and road-ready.

Metro Auto Body strives for quality and stands behind its service. Ask our team about repair work warranties and what coverage applies to parts, paint finishes, and labor.

For your appointment, bring:

• Your insurance claim information

• Vehicle registration

• Any photos or documentation of the damage

• Your policy’s deductible details

This helps streamline the estimate and repair process.

You can call our shop or check your repair status online if available. Our team keeps customers informed throughout the repair process from estimate to delivery.