Frequently Asked Questions
What to do if my vehicle is involved in an accident?
Exchange contact and insurance information with the other person involved in the accident if possible. Never leave the scene of an accident that you are involved in. Wait until a police officer arrives and writes a thorough report. If you leave the scene of an accident before a police report is written, your insurance company will have no way of knowing who was at fault for the accident. This could result in you being held responsible for the damages on your vehicle as well as the other person’s vehicle. If your vehicle has to be towed, make sure it is towed to the quality shop of your choosing.
What should I look for in an auto body repair facility?
There are several important factors that will clue you in to whether you made the right choice in choosing an auto body repair shop:
- I-CAR Certification is usually evident as soon as you walk into a body shop’s office, as they will have their I-CAR certificates of training completion on the walls to let you know. I-CAR certifications signify that an auto body shop is committed to a higher level of training and professionalism.
- OEM Certifications If you’re like most consumers, then your vehicle is a huge investment relative to your income. Similarly, the investment repair shops must make to become and stay certified is very substantial. Having the proper equipment, internal infrastructure, and up-to-date training for technicians can cost certified repair shops tens or even hundreds of thousands of dollars, but what this investment should be saying to the consumer is that your safety is our number one priority.
- Customer service should be the facility’s number one priority. If you are treated in a courteous and professional manner by the office staff when you walk in, this will give you an idea of what you will be treated like during the process of repairs of your vehicle.
- Appearance plays a large role in letting you know the care that the shop will take when repairing your car. Look for an office that is neat, clean and well organized in which the flow of existing work is almost unnoticeable.
- Experience is key. Find out how long the shop has been in business. Asking your friends, family members and coworkers for recommendations is a good way to find a shop that which people have trusted with their vehicles over the years.
- Environmental Consciousness is not just a great idea; it’s a crucial part of any business’s practices. In the auto body industry, you want to make sure that the shop you do business with is being responsible in this area. Find out if they use a water-based paint system. The shop should have all required permits from the Environmental Protection Agency (EPA). Also find out if they dispose of hazardous waste properly. A shop that does will include a “hazardous waste” fee on their estimate that indicates they are following protocol in this area.
- A Limited Lifetime Guarantee on repairs is a sign that the shop is confident in its work and will rectify any issues you may have as a result of the repairs free of charge. Make sure to read the guarantee thoroughly so that you know what is and what is not covered.
How can I be sure that only Original Equipment Manufactured (OEM) parts are used on my car?
The short answer to this is: talk to you insurance company. Be sure to read the fine print on your policy. If your policy states that non-original parts can be used in repairs, contact your insurance company and let them know that you would like OEM replacements only. You have a right to choose what kind of parts go on your vehicle. Auto body shops are allowed to choose OEM parts insofar as the insurance company permits. Therefore, the one who needs to make the desire for OEM parts known is the customer/policyholder.
How can I be sure that my car’s paint color looks uniform if you are only painting the part of the car that was repaired?
Our computerized paint mixing system insures that every color is matched expertly so that there is no indication that a part of your car was painted. Since our work is guaranteed for as long as you lease or own your vehicle, we make sure that you are happy with the repairs and paint before you leave the shop.
Can I still sell my car if the frame was bent in an accident?
This depends on the collision center that repairs your vehicle. If the shop you choose has the most up to date equipment (like a Unibody bench and a computerized frame machine), it will be just as if your car was never in an accident at all! You want to make sure that the shop you choose has the proper equipment to bring your vehicle back to factory specifications so that, should you choose to sell your car in the future, a bent frame or unibody will not be an issue.
How long after my car has been painted can I wash and wax it?
We at Metro Auto Body have a rule that your car should not go thru a car wash for two weeks after it’s been painted. You can, however, hand wash it at any time. It is always best to check with your body shop on when it will be okay to wash your recently painted vehicle and what is the best way to do it.
How long will it take? Explain difference in repair times/ processes. Explain Blue-Printing
This depends on a number of different factors including parts availability, insurance company cooperation, and repair methods. Sometimes replacement parts are not available and have to be shipped over-seas which causes delays. Sometimes insurance companies take their time in accepting/ declining liability on a claim which also causes delays. At Metro we use a method called “Blue-Printing” to streamline the amount of time your vehicle is here. We dismantle the vehicle to identify any hidden damages and have our Repair estimator, parts manager and body-repair tech. go over the vehicle in person to establish which replacement parts need to be ordered and what is the best repair method
Do you deal with insurance companies for me?
Yes we do. We act as your liaison to deal with the insurance companies to streamline the entire process and make it as stress-free as possible. Our front office has a combined 60 plus years of experience in the industry and dealing with insurance companies. We have seen it all and deal with all of the hassle, appointments and phone calls so that you don’t too.
Do you clean the car after you fix it?
Yes we do. Every vehicle we repair receives a complimentary exterior/ interior detailing. We have 2 bays in our shop dedicated to cleaning our customers vehicles. The exterior is always washed, compounded and waxed while the interior is cleaned and shampooed.
Do you provider loaners/ rentals?
Yes. We have been working with our local Enterprise and Hertz agencies for over 2 decades. They will send a driver to come pick you up from our repair shop when you drop off your vehicle or we can give you a ride over to them.
Do you check the car after you fix it?
Every vehicle repaired here must clear multiple quality control checks before we return it to our customers. The vehicle is always scanned with a diagnostic tool to ensure there are no hidden error codes. Our head-mechanic will then road test the vehicle on residential streets and also on the highway at higher speeds (some mechanical issues are only noticeable when going over a certain speed limit. Once the vehicle is deemed “road-ready” 2 of our managers will review all of the work ensuring that there are no cosmetic issues. All of our work is guaranteed/ warranted so if any issues due arise down the line, contact us and we will rectify it immediately.
My kids dropped a french fry under the seat. Can you take care of that?
Of course! All vehicles will have their interior vacuumed during the detailing phase.